Who are we?At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.We are currently seeking a Thermal Field Service Engineer to join our dynamic team in Cairo, Egypt!Your role will involve providing crucial field technical support to service engineers, distributors, and clients in North-East Africa. You'll also lead service training sessions in Arabic and English for distributors, service providers, customers, and our field service engineers. This aligns with our strategic plan to enhance service business in the Africa region.What responsibilities will you have?Provide field technical intervention on site to support service engineers on site and remotely and drive towards quick resolutions of customer complains.Take ownership of support requests in North-East Africa for sales team, distribution channels and end customers.Liaise with Centre of Expertise (COE) regarding technical, warranty and quality issues.Perform site audits.Remain up to date with competitor products.The post holder should become Certified Trainer and remain up to date in related technologies and products.Manage training needs of customers, distributors and internal field service engineers across North-East Africa region and organize courses accordingly.Elevate the level of technical capabilities and competence of our distribution network across North-East Africa.Participate in consultant meetings / workshops and other marketing activities.Participate in new product launches and marketing events.Support internal Service sales and Product sales associates for complex services quotes.What are the keys to your success?University degree in Mechanical Engineering with emphasis on HVAC;Knowledge of HVAC codes and calculations in precision air conditioning;Experience in implementing/utilizing the basics of HVAC and heat load calculations;Ability to read and interpret electrical and mechanical (HVAC) schematics and single line diagrams;3 or more years of experience as field technical engineer for HVAC equipment;Knowledge of the basics of electrical engineering;Excellent communication skills;Leadership in managing difficult situations and work under pressure;Ability to marshal resources to achieve desired results;Understandings of Data Center infrastructure environments - desirable;Knowledge of relevant standards related to Data Centers - desirable;Work experience with global companies - desirable;English language - excellent verbal and written communications skills;Good problem-solving skills;Self-starter with good work habit, organization and positive attitude;Team-oriented, proactive and open for sharing best practices and knowledge.If YOU embody these qualities and believe you are the ideal candidate, we invite you to apply and embark on building your future career in a thriving and supportive environment!