• Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution
• Handle all customers inquiries received timely and professionally. 
• Understanding customers' needs and identifying their problems.
 • Handle all the contract preparation process.
 • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
 • Manage all the after-sales service with the clients.
 • Prepare all the reports and documentation regarding the clients.
 • Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
 • To resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
 • Update client’s account data on the company database to follow up payment status, review contracted unit updates.
 • Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
 • Handle all the contract preparation process.
 • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.}
 • Manage all the after-sales service with the clients.
 • Prepare all the reports and documentation regarding the clients