Job Details
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Job Description
- Handle inbound and outbound calls.
- Close daily tickets regarding (Feedback, Missed Calls. etc.)
- Reroute complaints calls to the Customer Support Team.
- Ensure customer satisfaction by responding to customer queries in a timely and accurate way.
- Give full attention to the customer’s needs to book the service they need.
- Finalize order bookings on the system right after the call.
- Maintain applying Filkhedma’s quality standards.
- Monitor AHT and Hold time and meet their targets.
- Work on weekly outbound sales tasks to increase the order volume.
Job Requirements
- +1-year experience in a relevant role.
- B-Degree in any relevant field.
- Excellent Communicator.
- Self-starter who loves to own things end-to-end.
- Problem Solver.
- Results-Oriented.
- Customer-Obsessed.
- Quality Enthusiast.
- Collaborative.
