- Receive Customer cars for Service and Repair Jobs and raise repair orders on Dealer Management Systems.
- Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
- Filling customer data on the system using (Data Accuracy Rate).
- Promotion of Special Service Campaign.
- Able to provide detailed explanations on jobs to be carried out on vehicles.
- Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
- Ability to advise customers on the required vital jobs.
- Should have fair Selling Value-added Services, Service Contracts, and accessories.
- Able to make every effort to resolve Customer Complaints and ensure the customer has a positive ownership experience.
- Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
- Raise special orders for parts not available and follow up and keep customers informed.
- Follow up payments of credit customers and ensure collection within a stipulated time.
- Conduct post-service follow-up to ensure customer satisfaction.