• Respond promptly and professionally to customer inquiries through live chat, phone, and social media channels

 • Understand customers' needs, preferences, and pain points to provide personalized assistance and support

 • Collaborate with the sales team to provide pre-sales support to potential customers, guiding them through the platform and explaining the services offered and the benefits and features of the platform 

• Help customers navigate the process of listing their cars for sale or finding suitable vehicles to purchase, offering guidance and troubleshooting assistance when needed 

• Coordinate and schedule vehicle inspections for customers who wish to sell their cars through the platform • Monitor and moderate content on all social media platforms, including comments, messages, and reviews

 • Foster positive relationships with customers by actively engaging with them on social media and responding to their comments and messages 

• Collaborate with cross-functional teams to implement customer-centric improvements and optimize the overall service quality