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Customer Service Executive

HSBC Electronic Data Service Delivery
Smart Village, Giza
Posted 10 years ago
2,306Applicants for40 open positions
  • 0Viewed
  • 0In Consideration
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Job Details

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Job Description

  • To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
  • Responsible for relationship building and resolving customer queries and issues in a professional manner (where applicable).
  • Responsible for relationship building and account management while resolving customer inquiries in a professional manner.
  • Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
  • Might be required to achieve individual sales goals.

Job Requirements

  • Ability to speak and understand English.
  • Ability to write business letters and reports.
  • Good conversational skills to hold the attention of the customer on the telephone.
  • Ability to grasp a query quickly.
  • Ability to understand and interpret numeric data.
  • Minimum, basic computer knowledge.
  • Ability to build rapport with people.
  • Flexibility to work shifts 24/7.

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