Job Details
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Job Description
- Responsible for workshop working capacity and parts turn over.
- Establish the customer's needs after receiving and welcoming him.
- Contact the customer if any extra needed work & take his agreement on any further charges.
- Explain repairs to the customer & ensure that he understands the charges.
- Promote sales of additional service work.
- Complete invoice summary & hand over a copy with the invoices to the accounting department daily.
- Promote customer satisfaction & Handle customer complaints within the bounds of his authority.
- Respond promptly to the customer requests.
- Diagnose customer vehicle & advise him on necessary repairs.
- Handle warranty policy within the authority given.
- Complete repair order & obtain customer approval & signature.
Job Requirements
- BSc. Automotive Engineering or equivalent, 3 years in similar position.
- Proficiency in Microsoft word, Excel, power point.
- Excellent Communication Skills.
- Excellent Listening and diplomacy skills.
