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Offshore Customer Service Agent -Telecommunication

Momentum Consulting and Development
Giza, Egypt
Posted 7 years ago
43Applicants for20 open positions
  • 41Viewed
  • 24In Consideration
  • 17Not Selected
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Job Details

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Job Description

International Contact center representative-UK, USA & Canada.

  • To ensure client satisfaction by offering specialized advice.
  • To actively listen and pay attention to client issues.
  • To resolve client queries and problems according to the TP values and client procedures.
  • Respond to & record consumer inquiries and questions raised through phone lines for customers.
  • Maintain accurate data input of consumer inquiries, questions and enter feedback on the customer services database.
  • To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
  • To provide a high level of customer service to clients at all times.
  • To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
  • To work effectively as part of a team, developing effective and supportive relationships with colleagues.

Job Requirements

Hiring Criteria

  • Fluent English, English Fluency (B2 & C1) (to be able to maintain an English conversation with no major pronunciation or structural mistakes).
  • Flexibility with working hours.
  • For girls the latest shift ends at 02:00 AM.
  • For guys to be flexible with night and overnight shifts.
  • Graduates & Undergraduate.
  • Committed for at least 6 months (No Military).
  • Ambitious to perform and grow.

Benefits are:

  • Monthly Salary: 3000 EGP Gross.
  • Medical and Social insurance.
  • Medical Insurance cap up to EGP 100,000 per year.
  • Extra overnight shift allowance added on the salary.
  • Guaranteed profit share by the end of each year.
  • VPN Line/ Mobile Allowance.
  • Transportation for shifts ending starting from 11:00 PM.
  • Door to door for girls.
  • Meeting points for guys.
  • Premium location (Downtown & Mohandessin).
  • Promising career path and advancement opportunities.
  • Opportunities for advancement and moving to Dubai branch.

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