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Job Description
To provide an effective high response services, including:
- Liaising with staff to identify their Premise related requirements and propose solutions
- Providing an effective response to customer queries and complaints where applicable, and to forward any others to relevant departments
- To support the work of the department in service monitoring and supplier management, ensuring that the required standards are maintained
- To provide administrative support to enable FM department to function effectively and efficiently.
- Provide a first line contact for FM Department with all internal/external customers/suppliers
- Operate energy and waste management processes for the premise
- Order and manage all supplies requests to guarantee availability at all times
- Respond effectively to all telephone queries and complaints, using effective listening, questioning and problem-solving skills
- Carry out daily routine checkups, ensuring premise status is in good condition, noting any defects and escalate to FM Supervisor. Coordinate & follow up on action items
- Assist FM Supervisor in monitoring service standards, including but not limited to catering, cleaning and rest floors
- Review and make recommendations to maintain building integrity, maintaining accurate records as required
- Assist in the compliance of existing Health and Safety policy, safe working practices and best practice, liaising closely with Head of department and Health & Safety officer.
- Operate and maintain an effective filing system for the department. Manage and maintain stationary supplies
- Record day to day consumption for housekeeping and buffets
- Support FM Supervisor in preparing the petty cash settlement.
- Effective front desk service, follow up on requests and customer handling
- Effective service monitoring and follow up with suppliers to ensure standards are met
- Effective administrative support to the department and records keeping
- Effective teamwork, flow of information and multi-skilling to provide cover across the FM team
Job Requirements
- Bachelor degree in any discipline with 1-3 years of experience
- Able to work on rotating shifts basis, 24/7
- Average experience in providing maintenance/facility services
- Basic experience of working with contractors/suppliers and monitoring of service standards
- Excellent experience of delivering outstanding customer care in a large organization
- Enthusiasm and commitment to learn and get involved in the department’s activities
- Ability to prioritize workload. Ability to work under pressure with a high level of organizational proficiency. Self-starter & take initiatives
- Good attention to details and ability to follow department procedures
- Effective team player
- Excellent communication skills & common sense in day to day interactions
