Job Details
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Job Description
Overview of the position:
Translating customer artwork and intent to a repro order following the Repro Submission Guidelines and Tetra Pak specifications, satisfying customer and productivity demands. Support customer service representatives in graphical knowledge.
Main responsibilities and objectives:
- Perform conversion of artwork file to proof.
- Pre-flight and complete full design evaluation of customer artwork files
- Ensure that our printing specification and out of specifications process are followed and respected.
- Understand customer intent and translate this to repro instruction, maximizing print quality depending on print method, while securing production efficiency. Follow repro submission guidelines.
- Secure design consistency for brand / family designs.
- Check that repro has completed the job according to all requirements and verify that customer intent is fulfilled.
- Main contact for customers for all Design Technician when technical issues is found and job cannot proceed.
- Regular follow up with customer on new projects and new designs.
- Support design handling process.
- Participate in WCM teams to improve design handling performance.
- Support Customer Service team with the graphical knowledge.
- Drive improvements of customer artwork quality, suitability and process.
- Participate in activities to improve the design KPI.
- Participate in Key Account team if / when needed.
- Support artwork quality, suitability and end to end design process improvements within the MC.
- Regular trainings for the customer / agency.
Job Requirements
- Diploma/bachelor degree in Graphic Design or any other graphic and printing education.
- Strong Knowledge with graphic arts software such as Adobe Illustrator, Photoshop and Acrobat.
- Knowledge in reproduction software such as Esko is an asset.
- 5 years’ experience of design, repro or printing related industry.
- Self-motivated, good team player with an eye on details.
- Ability to work under pressure to meet deadlines, independently with proven competence to work in a structure way following guidelines and processes.
- Strong communication and interpersonal skills to interact with internal and external stakeholders with ability to communicate with customers.
- Fluent in English in both verbal and written communication.
