Call Center Executive

Call Center Executive

IPC International Egypt (IPC) is an International market leader in providing bespoke and unique International Business Consultancy Services in relation to a special program which provides EU Permanent Residency and/or Immediate EU Citizenship via Investment between Egypt and the European Union, and in particular with the Republic of Cyprus.
Description:

• Respond and answer inbound calls with high quality standards assisting customers with all available sales tools in order to achieve the highest level of customer satisfaction in order to attract new customers, develop the relationship and to arrange appointments for the sales team.
• Make outbound calls with high quality standards assisting customers with all available sales tools in order to achieve the highest level of customer satisfaction, in order to attract new customers, develop the relationship and to arrange appointments for the Sales team.

Key responsibilities:

• Support and provide superior service via phones, e-mails as a receiver and caller and follow-up on customer enquiries ensuring full customer satisfaction.
• Answers inbound calls and respond to customer requests to ensure customer satisfaction alien with conducting outbound calls.
• Provide quality, efficient and non-judgmental telephone customer service to internal and external customers.
• Maintain 100% efficiency in the updating of the Company’s CRM Database in relation to all information obtained during either the inbound or outbound telephone call on every occasion.
• Use questioning, listening skills, knowledge and research of the Company’s product and or services to support an effective telephone communication and to achieve very high results and to ensure achieving your monthly target.
• Build customers interest in the services and products offered by the Company and offer cross selling and/or up selling of the Company’s services and products whenever possible which will guarantee the business success and for the maintaining of monthly targets.
• Maintain the required knowledge level of the company's services and products and to follow the agreed Company protocol and procedure on formal information sources to ensure delivering full and accurate information to the customer.
• Follows the agreed on guidelines, policies, processes, & procedures to ensure maintaining the customer's data confidentiality.