Job Details
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Job Description
- Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a global customer service standard
- Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Be proactive in regards to the improvement of processes and procedures.
- Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
- Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
- Accuracy in handling all assigned tasks.
- Attendance and punctuality.
- Maintain professional work relationships with colleagues, supervisor and manager.
- Teamwork spirit.
- Flexibility.
Job Requirements
- University Graduates - Undergraduates
- Fluency in English is a must
- Computer skills
- Flexible rotational shifts
- Can work under pressure
