Telesales Specialist

Job Responsibilities: 

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information

Job Description: 

A Telesales professional usually performs many of the following tasks:

• Managing databases
• Generating new business
• Managing accounts
• Meeting targets
• Helping clients
• Calling prospective clients
• Up-selling