Retail Sales Representative

Vodafone - Cairo, Egypt

Applicants for
1 open position
Experience Needed:
0 to 4 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job

Position Title: Retail Sales Representative

Reporting to: Retail Team Leader

Basic Function for the position

  • Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction in addition to achieving individual targets.

Major duties and responsibilities

Customer Experience:

  • Greet the customer on counter with warmth, courtesy & personalized greeting
  • In low traffic periods, meet the customer at the door (acting as greeter)
  • Generating a proper queuing ticket for the customer
  • Full customer need assessment by proper probing to identify the customer's needs
  • Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segment
  • Fulfilling the customer need with speed & simplicity (Can do attitude)Handle customers' inquiries & complaints in a positive manner
  • Acting as customer's telecom advisor
  • Ensure that the customer got all the needed service before leaving the counter
  • Farewell the customer & invite him to revisit our store
  • Provide strong & updated product knowledge & competition's offers awareness
  • Supporting in maintaining the store's look & feel standards at all times
  • Full awareness & implementation of P & P


  • Accurately handle cash
  • Accurately handle inventory
  • Full awareness with all retail applications (Wincash, Siebel, Minsat, Extranet, etc...)
  • Interdepartmental communication to speed up the work's completion
  • Handling opening & end of day operation
  • Provide retail's junior staff with all needed operational support
  • Support retail outdoor activities & events when required


  • Achieve sales targets
  • Achieve revenue targets
  • Cross sell/up sell when applicable according to the customer's type/segment
  • Achieve customer experience targets
Job Requirements

Work Experience

  • 1-2 years experience in a relevant field is preferable.

Skills and Abilities:

Technical Skills

  • Excellent PC skills knowledge.

Personal Skills

  • Having a permanent resident in the district applying for.
  • Sales and Customer focused.
  • Presentable, self-motivated.
  • Ability to work under pressure.
  • Teamwork oriented.
  • Self disciplined.
  • Excellent Negotiation and communication skills.
  • Fluent spoken & written English language.
About this Company

Since inception in 1998, Vodafone Egypt has grown over the years to become the leading mobile operator in Egypt, not only in revenue share but also the number 1 mobile operator with the largest customer base. Vodafone currently serves more than 40 million customers offering a... (More)

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