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Job Description
- We are Etisalat Business Partner based in Dubai, Starting our new branch in Cairo 6th October City.
- Deliver the agreed group Telesales targets within budget through appropriate direction and control of the Telesales team
- Coach team members to carry out their duties by transferring expert knowledge to them to boost their skills
- Follow up sales delivery to customers and inquire about their user experience, making use of their feedback in rating customer satisfaction
- Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
- Monitor daily statistics and report on set KPIs for all team members to ensure optimal service results are achieved
- Ensure individual KPIs and lead generation KPIs for Key Account Managers are met
- Deliver daily weekly and monthly reports as determined necessary by the Key Account Managers and identify any opportunities for improvement.
- Ensure compliance and relevant legislative responsibilities
- Responsible for the current systems, policies and procedures used by the Telesales team
- Make recommendations regarding any changes or new operational processes and implement those changes once approved by management
- Make sure that all employee performance issues are managed promptly and effectively.
- Use the CRM to manage and report Telesales activities.
Job Requirements
- Proven 2-3 years’ experience as a Telesales Team Leader.
- Proven track record of successfully meeting sales quota over the phone.
- Good knowledge of relevant computer programs and telephone systems.
- Ability to learn about products and services and describe/explain them to prospects.
- English speaking candidates only can apply (95% of our client base are English speakers only).
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
- Outstanding negotiation skills with the ability to resolve issues and address complaints.
