Telesales Team Leader

Al DEYAA Telecom - 6th Of October City, Giza

Applicants for
6 open positions
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
6,000 to 7,000 EGP per month, Transportation Allowance.
6 open positions
About the Job
  • We are Etisalat Business Partner based in Dubai, Starting our new branch in Cairo 6th October City.
  • Deliver the agreed group Telesales targets within budget through appropriate direction and control of the Telesales team
  • Coach team members to carry out their duties by transferring expert knowledge to them to boost their skills
  • Follow up sales delivery to customers and inquire about their user experience, making use of their feedback in rating customer satisfaction
  • Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
  • Monitor daily statistics and report on set KPIs for all team members to ensure optimal service results are achieved
  • Ensure individual KPIs and lead generation KPIs for Key Account Managers are met
  • Deliver daily weekly and monthly reports as determined necessary by the Key Account Managers and identify any opportunities for improvement.
  • Ensure compliance and relevant legislative responsibilities
  • Responsible for the current systems, policies and procedures used by the Telesales team
  • Make recommendations regarding any changes or new operational processes and implement those changes once approved by management
  • Make sure that all employee performance issues are managed promptly and effectively.
  • Use the CRM to manage and report Telesales activities.
Job Requirements
  • Proven 2-3 years’ experience as a Telesales Team Leader.
  • Proven track record of successfully meeting sales quota over the phone.
  • Good knowledge of relevant computer programs and telephone systems.
  • Ability to learn about products and services and describe/explain them to prospects.
  • English speaking candidates only can apply (95% of our client base are English speakers only).
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
About this Company

Headquartered in Dubai, The United Arab Emirates, Al Deyaa is a business solutions company and a channel partner of Etisalat ( link to their profile), one of the world’s leading telecom groups in emerging markets.
We are specialized in the Marketing and Sales... (More)

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