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Job Description
- Ability to quickly adapt to and navigate multiple initiatives, understand problems and leverage their innate resourcefulness
- Serve as the “go to” for CX Leads as a resource for solving problems
- Perform secondary research, analysis, and develop insights to inform business decisions
- Serve as a CX SME for business requirements and sprint reviews, requiring a general understanding of core business processes and infrastructure and a deep understanding of CX portfolio
- Monitor and evaluate solutions to ensure alignment to outcomes (business and customer) and make recommendations for continuous improvement
- Participate in and/or lead emerging CX projects, flexing between understanding and aligning to strategy and execution of tasks
- Advocate for the customer and CX disciplines through collaboration with business partners to drive win/win outcomes
- Partner with project teams (project managers, business analysts, business architects, etc.) to ensure mutual success
Job Requirements
This position is required for a Software Company located in Qatar. The project will be for 3 months (Extendable)
- Bachelor’s degree in relevant area or equivalent work experience
- 5+ years related work experience with demonstrated outcomes
- Experience that demonstrates a relationship-orientation, resourcefulness, and agility
- Previous CX experience
