Japanese Customer Service Agent

Stream a Company of Convergys - 6th Of October City, Giza

Applicants for
5 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
6,000 to 7,000 EGP per month
5 open positions
About the Job
  • Responsible for taking inbound calls for prospective customers, handling customer inquiries in a courteous and professional manner while providing the highest level of customer service.
  • Provide responsive and competent telephone support to customers in the areas of problem solving and handling customer inquiries.
  • Typically would not have sales goals/quotas.
  • Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
  • Work requires some judgment but is performed primarily according to standard procedures with close supervision
  • Provide responsive and competent customer support within a call center environment.
  • Ensure that all customer issues are resolved at the first instance.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
  • Deliver and exceed customer-specified service levels for handle time.
  • Learn, understand, retain and regularly update and demonstrate product/process knowledge.
  • Track, document and retrieve information in call tracking database.
Job Requirements
  • Fluency in Japanese.
  • Flexible with rotational shifts.
  • Skill in providing an exceptional customer experience.
  • Skill in verbal and written communication to analyze, interpret and address customer needs.
  • Knowledge of a Windows O/S (98, 2000, XP and ME) and Internet; Basic PC knowledge preferred.
  • Ability to work in a time critical environment.
  • Ability to navigate a computerized data entry system or other relevant systems
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Ability and willingness to provide pre-sales support. Ability to promote and sell products or services.
  • Able to speak with customers in a calm, enthusiastic and friendly tone of voice.
About this Company

We are excited to announce that Convergys has completed its acquisition of Stream, creating a world-class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries. Both companies are known for providing exceptional... (More)

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