Technical Support Engineer

Interact Technology Solutions - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Receive service case from customer and filling Carry-in case form by the problem and handle it to Service desk admin to create CRM case.
  • DBD (Diagnose before Dispatch) primary checking and assigning to suitable engineer.
  • Diagnose PCs, Notebooks and workstation hardware or Software faults for Interact Computer Stores Customers.
  • Investigate, diagnose and solve computer software or applications faults (Antivirus – Microsoft Office …..Etc.).
  • Decide whether Spare part needed to be requested or just need service.
  • Make Spare Parts price request and update in CRM.
  • Report the service desk admin to make the quotation.
  • Install and configuring computer spare parts
  • Ability to detect the defective computer spare parts and replace it.
  • Support Interact Computer Stores customers either onsite, over the phone, remotely or as
  • Outsourcing staff.
  • Follow and update service cases through internal Interact systems (ex: CRM….).
  • Create warranty forms through our internal system (CRM) and transfer it to the responsible admin.
  • Quality control after solving the problem.
Job Requirements
  • Bachelor of Computer Science, Electronics Engineering or equivalent
  • PC Software and Hardware diagnoses skills is a must
  • Basic network troubleshooting is a must
  • Experience: 5+ years in the same field.
  • Microsoft Office skills (Outlook, Word, Excel…) is a must
  • Ability to be a good listener and to really understand a customer problem or question and help them solve it.
  • Ability to work under pressure
  • Ability to learn
  • Organized and systematic.
  • Fluent English Spoken and written is a must
About this Company

Established back in 1996,INTERACT computer stores happens to be a pioneer in system integration and data communication applications and one of the strong Egyptian companies entering the IT business. INTERACT are innovators, designers and developers of cutting edge... (More)

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