Job Details
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Job Description
- Providing Global IT support for Vodafone Enterprise & Web Applications for all branches of Vodafone Companies around the world.
- Enterprise Web Applications include Enterprise intranet portal, Document Management system, Online Surveys, Microsoft SharePoint, RSA SSO, EMC eRooms, Wiki/Blogs, Vodafone DNS, IDM.
Key Accountabilities:
- Maintaining the availability of the applications and their hosted servers (on UNIX platform)
- Troubleshooting and fixing database related issues.
- Executing change requests for DNS records for Vodafone domains.
- Executing standard requests for database operations
- Performing all possible technical troubleshooting steps to solve the problems and service requests.
- Managing all system components including apache, and tomcat.
- Checking the replication of user accounts and their profiles between local active directory and Central authentication system (SSO) and finally the provisioning to the different web applications.
- Solving the user/groups access issues the different sections on the applications.
- Providing technical and functional support to the local web administrators for adding or modifying the web contents (pages, portlets, and content items).
- Troubleshooting & facilitating the Infrastructure and connectivity issues remotely for the countries (DNS,Proxy, Firewalls)
- Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook) to solve the incidents.
- Consulting with deployment teams in Germany as appropriate
- Ensure that the technical solution and root cause are clear and logic.
- Prioritizing and managing several open cases at one time based on agreed Service Levels.
- Ensure that all incidents are solved within the agreed SLA
- Update the technical documentation and the team knowledge base.
Job Requirements
- Bachelor of Computer Science/Engineering
- 1-3 year IT Support, system administration, web/software development experience
- ITIL Foundation background.
PC Knowledge:
- Working knowledge with client web browsers like Internet Explorer and Fire Fox
- Windows 2000, Windows XP support, Microsoft office
Technical Skills:
- UNIX/Linux administration Professional experience is a must
- Working experience in Oracle database
- Technical knowledge in IT infrastructure technologies (DNS, Proxy) and connectivity techniques
- Hands-on experiences working on web applications
- Software or Web development skills are plus.
- Remedy background is a plus
- ITIL Foundation certification is a plus.
Personal Skills:
- Strong Troubleshooting and problem solving skills
- Strong Conversational English skill both oral and written
- Very good analytical thinking skills
- Handling multi-tasks
Business and Managerial skills:
- Understanding of the communications web methodologies
- Good communication skills specially in a multicultural environment
- Working under stress, Dynamic and Customer oriented
- Decision making skills
