Application Support Engineer

Tie - 6th Of October City, Giza

Applicants for
2 open positions
Experience Needed:
1 to 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
2 open positions
About the Job

Scope of Work:

  • You will be responsible for providing on site/remote technical support for clients who have critical response time requirements for their business systems.
  • You will work independently and as part of a team to urgently analyze technical issues, troubleshoot over the Email/Phone or via remote access, and escalate problems when appropriate.

Job Description:

  • Provide first level support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long term software solution with business analysis and development team.
  • Monitor trouble management system to ensure all reported production issues are addressed according to published service level agreement.
  • Diagnose and resolve day-to-day live system issues in timely manner based on their severity.
  • Clear understanding of software development life-cycle methodologies and documentation standards.
  • Maintain ongoing communication with end-users, business analysts, QA team, and development team on reported issues.
  • Effectively record and monitor progress of all issues raised, providing feedback to the business users as required.
  • Liaise with other support/development teams to resolve cross system issues
  • Maintain application support documentation.
  • Maintain confidentiality with regard to the information being processed, stored or accessed.
  • Provide evening and weekend support in response to needs of the applications being supported if necessary.
Job Requirements

Job Requirements

  • University degree in Software/Computer Engineering, Computer Sciences, or related field.
  • Minimum of 1 year experience in the same role.
  • Welling to travel.
  • Good knowledge of:
    • Linux (bash , shell script).
    • Oracle Database.
    • C Programming language.
  • Experience in troubleshooting and problem solving.
  • Experience in working on production environment and handling customer incidents reports.
  • Ability to work with demanding users in a fast paced environment.
  • Excellent interpersonal and communication skills (oral and written).
  • The ability to explain complicated concepts in a simple manner.
  • Ability to manage time and work well under pressure.
  • Ability to learn and support new applications.