Job Details
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Job Description
- Handling customers inquiries .
- Answering incoming calls, Chats, Web forms…….etc.
- Offering customers products and services.
- Performing administrative functions, Updating client accounts.
- Processing customer correspondence, Handle escalated calls or escalated customer issues.
- Achieve Key Performance Indicator targets to meet business goals and objectives.
- Ensure service level agreements are met and maintained.
- Work as part of a team to ensure offering world-class Customer Service at all times.
- Meeting service level in handling all transactions measured through productivity reports.
Job Requirements
- Good English (Speak & Writing).
- Working under pressure.
- Excellent negotiation skills.
- Presentable
- Good experience in hardware maintenance and operating system (Windows).
- Good experience in internet.
