Call Center Team Leader

Wasla Outsourcing - Maadi /Abbasiya /Helioplis, Cairo

Applicants for
5 open positions
Experience Needed:
2 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
5 open positions
About the Job
  • Manage, motivate and develop a team of CC agents.
  • Monitor Agents' (KPIs, schedule, sand all related issues reporting them to the concerned departments ,review the agents’ targets, KPIs and driving their performance towards success.
  • Conduct monthly , quarterly and annual reviews implementing new ways of working if required to enhance performance.
  • Work with the management team, taking responsibility of compiling report clearly demonstrating performance against targets
  • Providing call center Supervisor with daily , Weekly and monthly feedback on agents’ performance and related actions.
  • Participate in the employees' selection once needed through second interviews, events and open days providing a feedback to Recruitment team.
  • Effectively communicate to the Clients the needed reports and analysis.
  • Adhering to the business standards keeping the team's performance leading the requested figures.
Job Requirements
  • Minimum 2 years experience in CC.
  • Leadership skills and experience.
  • Excellent communication skills
  • Analytical skills
  • Ability to priorities and control workload of a team
  • Coaching and developing skills
About this Company

Wasla Outsourcing is a company established in 2003 specialized in outsourcing all company’s related human resources activities as well as Information Technology.
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