Customer Care Supervisor
Talabat -
Maadi, CairoPosted 8 years ago220Applicants for1 open position
- 110Viewed
- 4In Consideration
- 98Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Manage a team of call center agents.
- Affect the entirety of the team’s operations.
- Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
- Motivate and encourage agents through positive communication and feedback
- Prepare monthly/annual results and performance reports
- Anticipate escalation and take over calls when needed
Job Requirements
- Proven experience as call center supervisor or similar supervisory position at least 4 years.
- Experience in customer service is essential (4-6 years)
- Proficient in English.
- Working knowledge of MS Office
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
