Managing relationship between our company and our customer is your prime responsibility.
You will own the ultimate success of company’s customers, including customer onboarding, deployment, retention, and renewal. You will need to ensure that customers derive maximum value from the services offered by the company on an ongoing basis.
Identify and develop new opportunities for expansion across the customers’ business and collaborate with the sales team to ensure subscription growth and increased solution footprint.
Proactively manage each customers business needs and environments - actively seek opportunities to up-sell, cross-sell and generate referrals.
You will act as the key interface between the customer and all relevant divisions.
Liaise with internal departments to ensure that any Client issues are dealt with in a timely and efficient manner.
Monitor, report and analyze clients volumes and forecasts.