Job Details
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Job Description
The position involves:
- Receiving and directing visitors
- Effectively manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Processing customers’ orders
- Liaising with other departments and management
- Professionally process customer service calls
- Respond to customer questions
- Resolve customer issues
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Fluency in English is a must
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
- Able to work under time constraints
