Sr. Software Engineer (Implementation & Support)

Path-Solutions - Nasr City, Cairo

Applicants for
2 open positions
Experience Needed:
More than 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
2 open positions
About the Job
  • Understand iSHRAQ client architecture and relevant mapping details to analyze and troubleshoot issues reported by clients/ business consultants.
  • Implement and administer web applications on customer sites worldwide
  • Develop and run database scripts for data migration, data cleansing, and data fixing
  • Support and maintain web application
  • Develop web application reports
  • Responsible for Analyzing and Simulating iSHRAQ issues reported by the client.
  • Detailed analysis of the application trace log files to identify the possible cause of messages, missing columns and other type of issues.
  • Collect and apply preliminary analysis on the queries hanging / performance delays, verify the database related table's indexes and communicate with PE to take needed action.
  • Complex Issues: Evaluate the analysis done by Technical consultant. Conduct a detailed technical analysis of Complex issues reported in iSHRAQ applications. Provide the details of the analysis done to PE towards obtaining a fix.
  • Document details of Analysis and provide issue resolution to client wherever applicable.
  • Provide support to Technical Consultants/Analysts whenever needed.
  • Assist the business support staff in analyzing the reported issues from a technical point of view.
  • Responsible for doing final validation testing of the respective iSHRAQ application after getting from QC and before a deliverable is given to client. and should coordinate with Business Support to ensure that client scenarios work well within the deliverable.
  • Performs iSHRAQ upgrade testing.
  • Follow up with client for closure of delivered issues.
  • Follows up with the QC/PE team for timely resolution of issues.
  • Maintain the support portal by professionally capturing and documenting the issue details followed by timely updates.
  • Communicates status reports to reporting manager
  • Communicates to Clients and Path teams in a professional and timely manner.
  • Maintain cordial relation with Clients and Path team.
  • Respect and obey company rules, policies and procedures.
  • Enhances iSHRAQ knowledge by attending trainings and self learning.
  • Third party Integration support for customer under support:
  • Understand the third party integration setup done.
  • Detailed analysis of an issue reported in the third party integration interface by executing required selects and analyzing the relevant log files.
  • Build standard queries to check the third party integration.
  • Handle the responsibilities of the Assistant Manager / manager during his absence if the assistant manager is on leave or busy in any other urgent technical related matter.
  • Preparation of iSHRAQ Training material according to the Manager request.
  • Knowledge of 80 % of iSHRAQ Table structure.
  • Assist the Technical tasks handled by the team and ensure quality of deliverables sent to the customers.
  • Provide Technical Account Manager (TAM) services to customers as part of the new Support Offerings (onsite consultancy)
Job Requirements
  • B.SC. in Computer Science or equivalent is required. Master degree is a plus.
  • Excellent knowledge in writing SQL, stored procedures, functions, triggers
  • Good knowledge in Microsoft – Excel and Power points
  • Proven experience in web reporting tools
  • Strong knowledge of object oriented concepts
  • Good knowledge of C#, ASP.NET, Visual Studio .NET
  • Adequate knowledge in ORACLE database administration.
  • Good knowledge of SQL Server is a plus
  • Technical experience is a must (background in banking, audit, finance, operations and investment application)
  • Minimum 6 years experience in the above competencies
  • Excellent communication skills in Arabic and English
  • Team player, willing to learn, and hard worker
  • Must have ability for critical and analytical thinking.
  • Be a good problem detector and solver.
  • Ability to manage efficiently in high stress situations and willing to travel as and when required.
  • Team work and good coordination skills.
  • Should be able to establish and maintain a professional relationship with the clients and team members.
  • Be a good role model to team members.
  • Ready to travel to clients site and when needed.
About this Company

Founded in 1992, Path Solutions is a recognized market leader specialized in the provision of software solutions for the banking industry with a specialized coverage for Islamic Financing and Investment Banking.

We offer integrated solutions covering Core Banking,... (More)

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