Contact Center Advisor (Financial Sector)

Teleperformance - Egypt - Mohandessin, Giza

Applicants for
80 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time Part Time
3,000 to 3,500 EGP per month
80 open positions
About the Job

International Contact center representative-financial sector service Europe, UK, USA & Canada.

  • To ensure client satisfaction by offering specialized advice
  • To actively listen and pay attention to client issues.
  • To resolve client queries and problems according to the TP values and client procedures.
  • Respond to & record consumer enquiries and questions raised through phone lines for customers.
  • Maintain accurate data input of consumer enquiries, questions and enter feedback on the customer services database.
  • To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
  • To provide a high level of customer service to clients at all times.
  • To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
  • To work effectively as part of a team, developing effective and supportive relationships with colleagues.
Job Requirements

Hiring Criteria

  • Fluent English, English Fluency (B2 & C1) (to be able to maintain an English conversation with no major pronunciation or structural mistakes).
  • Flexibility with working hours:
  • For girls the latest shift ends at 02:00 AM.
  • For guys to be flexible with night and overnight shifts.
  • Graduates & Undergraduate.
  • Committed for at least 6 months (No Military).
  • Ambitious to perform and grow.

Benefits are:

  • Monthly Salary: 3500 EGP Gross (including 700 EGP subject to performance).
  • Medical and Social insurance.
  • Medical Insurance cap up to EGP 100,000 per year.
  • Extra overnight shift allowance added on the salary.
  • Guaranteed profit share by the end of each year (2 months’ Salary).
  • VPN Line/ Mobile Allowance.
  • Transportation for shifts ending starting from 11:00 PM
  • Door to door for girls.
  • Meeting points for guys.
  • Premium location (Downtown & Mohandessin).
  • Promising career path and advancement opportunities.
  • Opportunities for advancement and moving to Dubai branch.
About this Company

Teleperformance at a Glance:

Teleperformance Egypt Established in 2007, Teleperformance Egypt is the first multinational contact center company to open in Egypt performing all contact center services serving Egypt, Middle East and Africa, and Offshore markets... (More)

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