Technical Support Agent (English & Arabic)

Confidential Company - Maadi, Cairo

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Experience Needed:
0 to 5 years
Career Level:
Entry Level
Job Type:
Full Time Contract / Project Shift Based
3,000 to 3,200 EGP per month
Arabic, English
1000 open positions
About the Job

Technical Support‬ - Call Center advisor outsourcing for leading telecommunication company located in UAE.

Vacancy available for Engineers or Non-Engineers with ‪basic Networks‬ ‎or CCNA‬ background.

Work location: in Maadi.

Gross Salary: 3200 EGP

Job Discription:

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improves client references by writing and maintaining documentation.
  • Participates in development of client training programs by identifying learning issues; recommending instructional language.
  • Accommodates client disabilities by recommending devices and techniques.
  • Avoids legal challenges by monitoring compliance with service agreements.
  • Improves system performance by identifying problems; recommending changes.
  • Updates job knowledge by participating in educational opportunities; maintaining personal networks.
  • Accomplishes information systems and organization mission by completing related results as needed.
Job Requirements


  • Very good English speaker.
  • Basic networks and IT background is required.
  • Males must have an identified military status.
  • Maximum Age is 40.
  • Graduates only.
  • Able to work in Cairo, Maadi.
  • Ability to work in rotational shifts 24/7 for both Males and Females.


  • Guaranteed Training payment.
  • Transportation to the nearest Metro station, door to door for over night shifts.
  • Medical insurance.
  • Social insurance.
  • VPN paid mobile line.
  • Premium International Card.
  • Discounts and benefits in several stores and restaurants.