Technical Support Agent

Raya Contact Center - Maadi, Cairo

Applicants for
1000 open positions
Experience Needed:
0 to 5 years
Career Level:
Entry Level
Job Type:
Full Time Contract / Project Shift Based
Arabic, English
1000 open positions
About the Job

Our client is leading telecommunication company located in United Arabic Emirates looking for semi-technical customer service & Non-technical customer service candidates, operation will be in Cairo outsourced to UAE.

Customers will be forigners from several nationalities live in United Arab Emirates.

Contract and Working conditions:

You will be contracted with the largest contact center in the middle east, the successful candidates will be responsible for providing a first class comprehensive voice support to the client Customers.

Job Nature:

  • Technical support that include troubleshooting.
  • Responds to customer queries (inbound and outbound) in friendly, professional and supportive way.
  • Deals with enquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.
  • Identifies the nature of customer’s enquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.
  • Cleary communicates reasons for concerns/ issues to the customer and maintains contact.
Job Requirements


  • Excellent English.
  • Basic Networks and Computer background.
  • Graduates only.
  • Interested to work over the phone.
  • Flexibility to work in rotational shifts.


  • Medical & Social Insurance.
  • Annual Contract and renewals.
  • Guaranteed Training payment.
  • Transportation to the nearest Metro station, door to door for over night shifts.
  • VPN paid mobile line.
  • Premium International Card.
  • Discounts and benefits in several stores and restaurants.
About this Company

Raya Contact Center is a world-class Business Process Outsourcing Service Provider offering contact center services, back office services, inside sales channel management and professional services. Raya Contact Center caters to clients, including global fortune 500 companies... (More)

See all Careers and Jobs at Raya Contact Center