IT Help-desk Specialist

AM Group -
Obour City, CairoPosted 8 years ago

315Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.

Diagnostic and analytical skills for software and general IS application knowledge
Strong computer literacy skills with an emphasis on software knowledge, installations and use. MicroSoft applications, Data Base applications, Internet and internet protocols
Basic computer abilities with the understanding of terminology and functionality.
Ability to multitask - Sense of urgency; maintain a positive attitude
Excellent telephone presence with organized follow-up skills
Ability to be proactive and able to take direction and establish ownership of projects.
Demonstrated networking skills, able to foster strong relationships internally and externally.
Excellent verbal and written communication skills
Strong customer focus; service oriented attitude