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Job Description
- Handles customer inquiries from beginning of the inquiry to it’s closing
- Resolves customer complaints & problems aiming for customer satisfaction
- Optimizes customer contact opportunities
- Completes necessary project operation documentation
- Alerts the Team Leader on issues or concerns that require escalation
- Maintains confidentiality of RCC’s client’s & customer data
- Adheres to RCC policies & procedures
Job Requirements
- Understanding of client’s products & services
- Understanding of project-related processes
- Good Knowledge of policies & procedures
- Understanding of Advisors’ performance KPIs