Call Center Representative (Etisalat UAE)

SKY Services - Maadi, Cairo

Applicants for
30 open positions
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
2,500 to 2,800 EGP per month
30 open positions
About the Job
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Job Requirements
  • Fluent in English is A MUST.
  • Previous call center experience is a Plus.
  • Computer skills such as an understanding of Microsoft Office, email and chat technologies.
  • Graduates & dropped Collage can apply.

Working Conditions: 

  • 5 Days 2 Days Off Rotational .
  • Working Hours : 1st Shift Starts at 5:00AM, Rotational Shifts Last shift for girls ends at 2:00AM.
  • Transportation Provided.
About this Company

SKY-Group has three subsidiary company one is a telecom leading ASP authorized serves provider name SKY Services S.A.E and the second is a leading practical based training center named SKY Academy S.A.E

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