System Operations Expert - Huawei CRM
SEGMATEK -
Cairo, EgyptPosted 8 years ago17Applicants for1 open position
- 9Viewed
- 0In Consideration
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Job Details
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Job Description
Role:
As Telecom consultant, you will participate in projects at a Large Telecom Operator (data and voice convergence) as a technology expert in the end-to-end Huawei CRM domain responsible for the operation of the Huawei CRM component.
Job Duties and Responsibilities:
- Investigate complex technical problems.
- Troubleshoot systems that are in live operation
- Participate in the remedy (workaround/ permanent) of systems in case of critical situations.
- Receive and coordinate customer complaints.
- Support a strong Product Vendor relationship and communication with other internal departments.
- Analyze a new release and prepare the integration/migration of the new functionality.
- Perform tests and report on the status.
- Write and track error reports in your functional area.
- Contribute to the development of Standard Operation Procedures (SOPs) documents.
- Perform any additional operational tasks that are up-coming during the operations.
Job Requirements
Professional Experience and Knowledge
- Strong knowledge of Huawei CRM platform (Order management, customer management, Resource management).
- Good knowledge in Huawei provisioning.
- Experience in the field of operational activities in a telecom business.
- Experience with both preventive and corrective maintenance.
- Strong knowledge of UNIX Operating System and environment.
- Good knowledge of Database, preferably Oracle
- Scripting: Unix shell scripting, PERL, XML
Skills & Competency
- Strong analytical and quantitative skills.
- Familiarity with ITIL is mandatory.
- Ability to communicate easily and well with both technical and non-technical staff at all levels, with strong customer service skills.
- Possess multi-tasking skills, with the ability to work under pressure
- Proven ability to work in a multicultural environment with respect and sensitivity for diversity.
- Fluency in spoken and written English.
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