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Job Description
- Perform all administrative duties of the technical support department.
- Preparing and filing the departments related paperwork and producing reports.
- Receiving customers' support calls, enquirers, and complaints.
- Follow up on ongoing support calls until successful closing.
- Maintain and update logs of all placed calls and their status.
- Maintaining good customer relations and keeping client records.
- Coordination and follow up with other departments.
Job Requirements
- Suitable university Graduate, IT background is an asset.
- Efficient, adaptable, organizer with excellent administrative abilities.
- Excellent communication, customer service and client management skills.
- Meeting deadlines, time and priority management skills.
- Highly focused, proactive, initiative and self-motivated.
- Presentable and Punctual.
- Fluency of English language (spoken & written).
- Excellent Computer skills (Microsoft Office, Internet surfing & Email).
- Residence of Heliopolis, Nasr city or surrounding areas preferred