Telemarketing Specialist

Confidential Company - Heliopolis, Cairo

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Experience Needed:
1 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
2 open positions
Females Only
About the Job
  • Obtains client information by answering telephone calls& verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Close sales presentations & meet sales goals in accordance with development plan
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Maintains call center database by entering information using ERP system.
  • Handling customers' inquiries over the phone providing the right & full information according to the call center guidelines.
  • Answering Social Media inbox messages
  • Identify and assess customers' needs to achieve satisfaction
  • Execute customers' orders
  • Handle customers complains and answer customers inquiries
  • Introduce the new services to the clients
  • Raise any problem or technical issues to the technical support department
  • Ensure customer satisfaction and clarity of all the necessary information and answer all inquiries.
Job Requirements
  • Excellent in English
  • 1-3 years of experience in call Center
  • Problem Solving Skills
  • Ability to receive inbound calls & make outbound calls
  • Excellent computer skills
  • Automotive Spare Part experience is a plus.
  • Gender : Females Only