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Job Description
- Receive and document daily mails and emails (inbox, outbox) and record in relevant records
- Manage, organize, and document all internal memos between departments
- Copy, document, and distribute all managerial notices, decisions, and orders, on all respective departments and personnel as soon as its issued
- General archive management of the company, and develop an indexing system, allowing easy filing and documentation, and speed of handling and preserving them from damage
- Welcoming visitors, and organizing managerial appointments, and meetings
- Organize and manage, all the electronic communications, that include faxes, telephones, and emails
- Follow up purchase orders and delivery orders, and to assure that the company is meeting all the promised deadlines and schedules
- Investigate and follow up customer complaints and feedback, and help the management by informing with the problem, and with suggestion of a suitable action plan for each case
- Process Delivery orders and arrange between customers and warehouse manager, Sales, delivery, and installation teams
- Contact customers after delivery to assess the installation process and the quality of service provided
- Analyze customer feedback forms, complains and special orders and present analyzed data to upper management
- Report to upper management regarding repair requests recontact customers with the required response and action plan within the assigned time frame
Job Requirements
- Presentable
- Good command in English and Arabic (written and spoken)
- Good knowledge in Microsoft office (Excel, PowerPoint, word, outlook)
- Experience in related field is a plus
- Previous experience in Administration is required (2-3 years)
- Flexibility in attending exhibitions and trade