Senior Travel Counselor

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Mohandessin, GizaPosted 8 years ago

43Applicants for1 open position

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We are searching on Senior Travel Counselor will be responsible for

Review all daily tickets according to call to be sure of procedures and quick discovery for reservation agents errors.
Making exchanges , refunds and solve all problems that may face customer till end of their trips which cannot solved by agents
ensuring of completion of transactions to be accurate and with no negative financial impact to client or company such as (ADM), Net money Remit Errors , Ticketing errors, General accuracy with information eg. Passport & visa, quotes
Interact with clients over Phone, Email, social media and Life chat.
Handle outbound holidays packages for group and individual.
Dealing with all hotels booking systems.
Issuing travel insurance
Provide superior customer service and help customer to select the right hotel over different travel destinations.
Handling bookings, invoicing and issuing of vouchers.
Drawing up complicated & tailored travel itineraries and ensuring that all the needs of the customers are met.
Making arrangements for Ticket, transportation, accommodation, tours, and activities outbound travel.

BA/BS degree or equivalent
Min 2-3 Previous experience in team leader/supervisory role
Previous experience within a financial institution
Prefer Previous experience Call center environment and communications systems
Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel).
Able to understand complex fare computations and itineraries work flow and processes
Knowledge of B2C, B2B
Excellent knowledge of BSP reports and public errors , ADM,ACM,MCO, …etc.
Knowledge of key holiday destinations
Independence and ability to handle problems into voice
Should have experience into Visa's
Excellent communications & customer service skills which provide solutions and meet clients concerns.
Communicate effectively , both written and verbally and have excellent listening and negotiating skills.
Ability to work under pressure& Multi Tasking.
Attention/ Eye for detail