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Customer Support Specialist (Spanish language)

Tele Pro
Maadi, Cairo
Posted 8 years ago
54Applicants for10 open positions
  • 44Viewed
  • 4In Consideration
  • 38Not Selected
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Internship Details

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Internship Description

  • Overall responsibility for providing after-sales support to clients who have activated their trading accounts.
  • Responding to client requests and questions via, telephone, chat and email
  • Assisting with any and all after-sales issues, which may include collecting documents, withdrawals, deposits, funds transfers, account creations, trading issues, etc
  • Coordinating with the sales team and other relevant departments to properly and effectively assist clients
  • Promote financial products and services
  • Develop and maintain relationships with prospective and existing clients ensuring they receive the highest level of service
  • Discuss financial markets and factors that move them in a clear manner
  • Assist Compliance with the processing of Know-Your-Client documentation
  • Train clients on the Company's trading systems
  • Communicate marketing promotions to clients via telephone and email

Internship Requirements

  • A University Degree in Finance/ Economics/ Banking/ Business Administration or related field
  • Native speakers in Arabic language are a must.
  • Good knowledge of the Spanish language.
  • Excellent telephone communication
  • Dynamic, innovative and target driven
  • Excellent negotiation skills and ability to close deals
  • Prior experience in Financial Services, FX or Binaries markets will be considered an advantage

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