Customer Support Specialist (Spanish language)
Tele Pro -
Maadi, CairoPosted 8 years ago54Applicants for10 open positions
- 44Viewed
- 4In Consideration
- 38Not Selected
Internship Details
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Internship Description
- Overall responsibility for providing after-sales support to clients who have activated their trading accounts.
- Responding to client requests and questions via, telephone, chat and email
- Assisting with any and all after-sales issues, which may include collecting documents, withdrawals, deposits, funds transfers, account creations, trading issues, etc
- Coordinating with the sales team and other relevant departments to properly and effectively assist clients
- Promote financial products and services
- Develop and maintain relationships with prospective and existing clients ensuring they receive the highest level of service
- Discuss financial markets and factors that move them in a clear manner
- Assist Compliance with the processing of Know-Your-Client documentation
- Train clients on the Company's trading systems
- Communicate marketing promotions to clients via telephone and email
Internship Requirements
- A University Degree in Finance/ Economics/ Banking/ Business Administration or related field
- Native speakers in Arabic language are a must.
- Good knowledge of the Spanish language.
- Excellent telephone communication
- Dynamic, innovative and target driven
- Excellent negotiation skills and ability to close deals
- Prior experience in Financial Services, FX or Binaries markets will be considered an advantage