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Job Description
- Opens customer accounts by recording account information.
- Resolves product or service claims by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; handling the visit to the customers. expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed
- Maintains customer records by updating account information.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Helping to build good customer relations
- Arranging promotional events
- Recommend the training to some people to avoid any future repeated claims .
- Recommend the training needed to all the employees from his points of view after analyzing the causes of the problems .
Recommend the best way to the hospitality of the customers
Job Requirements
- Product Knowledge, Quality Focus,
- Problem Solving,
- Market Knowledge,
- Documentation Skills,
- Listening, Phone Skills,
- Resolving Conflict,
- Analyzing Information .
- A responsible attitude.
- Ability to make decisions under pressure
- Calm and patient
- Ability to lead and motivate others
- Time management (if you can’t be on time, why would the staff?)
- Accuracy at record keeping
- IT skills
- Ability to priorities his own work and other people’s
- Good communication skills
- Have an interest in helping people
- Like working as part of a team
- Well-presented, polite and tactful
- Can handle complaints in a calm manner
- Good numeracy skills
