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Job Description
Job Purpose Summary
Provide direction and ensure that the site works smoothly from one shift to another. Supports the Site Manager in managing the manpower and keeping track of their daily performance.
They will be an expert in all the key responsibilities of a Guest Associate. The element that separates the Team Leader from a Guest Associate is the leadership and training roles. The person is no longer measured on their personal contribution to the organization. Instead they are measured versus the contribution of their team
Key Responsibilities and Accountabilities
- Compute and record totals of transactions
- Proficient in cash handling
- Compile and maintain non-monetary reports and records.
- Assists the Site Manager in completing site operational requirements by scheduling and assigning Guest Associates in specific locations and following up on captures and sell through
- Works together with the site manager to maintain site staff quality by training, on the job evaluation, image quality assessment and guest service evaluations
- Follow and implement operational procedures in opening and closing the site
- Implement guidelines provided by the Human Resources Department
- Knows and understands how to train members of the team to become experts in the same field
- Achieve overall sales targets given
- Achieve individual KPI targets
- Contributes to team effort by accomplishing related results needed
- Responsible for ensuring the site asset inventory is completed and in order.
- Monitor and record the stock inventory for site
- Encourage reward and recognize the great performance within the Team.
- Performs other related duties as required
- Adheres to Company image and grooming standards at all times whilst on duty
- Performs any other reasonable tasks as may be requested from time to time
Job Requirements
Desirable Skills and Qualifications
- An expert in initiating guest interaction and offer the Company’s service
- An expert camera settings and exposures in order to capture the guest experiences
- An expert at the 5 EPX and IMIX system
- High School Graduate
- A self-motivated fast learner
- Flexible and adaptable
- Has a pleasing personality, and a positive outlook
- Previous experience in a customer facing role
- An extrovert who does not mind striking up conversations with complete strangers
- The ability to impart knowledge and create and train others within the organization.
