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Job Description
- Set objectives, make accurate decisions and deliver results that have a long-term impact on the team.
- Make recommendations that result in the achievement of business results and prevent noticeable delays and additional expenditure.
- Provide DHL Customers professional billing, credit control and debt collection services whilst maintaining good customer relations.
- Maintain relationships with Lawyer and Collection Agencies to increase efficiency and effectiveness in debt collection.
- Liaise with Business Units to ensure effective communication on customer related issues.
- Oversee credit management to ensure timely debt collection and to manage DSO.
- Ensure that the necessary organisational structure is in place to facilitate the timely and error free production of invoices.
- Plan, organize and direct Query Handling.
- Prepare monthly reports of the department’s activities.
- Ensure finance processes (OTC & Billing) comply with regional standards.
- Safeguard the integrity of the billing process.
- Primary input to hiring, performance, and rewards decisions for a team of employees.• Primary contribution is supervising other people.
- Schedule work for optimum efficiency and productivity.
- Provide day-to-day work direction.
- Schedule and approve vacation and overtime.
- Supervise a large team of staff or fully manage a location/department, usually through subordinate supervisors.
Job Requirements
- Bachelor Degree
- 3-5 years in a managerial position in this field.
- Complete understanding and wide application of principles, theories, and concepts.
- An advanced understanding of specific aspects of work supervised.
- Knows and effectively uses fundamental concepts.
- Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action.