Job Details
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Job Description
1- Handle customer complaints and requests escalated by team members
2- Supervise, coach and assist team member to reach department objectives
3- Lead team members to deliver excellent customer support services
4- Responsible for adherence of team members to call center business process and ISO quality standards
5- Monitor team members’ performance and send reports to reporting manager.
6- Send regular reports on call Center operations.
2- Supervise, coach and assist team member to reach department objectives
3- Lead team members to deliver excellent customer support services
4- Responsible for adherence of team members to call center business process and ISO quality standards
5- Monitor team members’ performance and send reports to reporting manager.
6- Send regular reports on call Center operations.
