Job Details
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Job Description
- Deal directly with customers either by telephone.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Provide pricing and delivery information.
- Perform customer verification.
- Process orders, forms, applications and requests.
- Organize workflow to meet customer time frames.
- Direct requests and unresolved issues to the designated resource.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Prepare and distribute customer activity reports.
- Maintain customer databases.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
Job Requirements
- Relevant Bachelor degree.
- 2-4years of experience as Customer Service
- Excellent communication skills.
