Customer Experience Associate
Lynks -
Heliopolis, CairoPosted 8 years ago44Applicants for2 open positions
- 38Viewed
- 1In Consideration
- 37Not Selected
Job Details
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Job Description
DealGamed is seeking a Customer Service Specialist to join our Customer Service team. A professional, customer oriented, and passionate team member who will be responsible for acting as a liaison between the company and its customers; interacts with the customers to provide them with information to address inquiries regarding products and services; assists with orders, account questions, complaints, and other queries; constantly and consistently exceeds the customer's expectations; and achieves DealGamed strategic objectives of providing a top class customer service and delighting our customers. This position is available in our Cairo and Alexandria offices.
Main Responsibilities:
- Provide DealGamed customers with all required information related to the company services with delighting our customers with a superior customer service
- Provide guidance in areas of professional matters as requested or needed.
- Apply FCR concept for all customers’ inquires.
- Handle and retain all the customers’ complaints within the SLA.
- Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
- Follow up all customers related issues and provide timely accurate feedback to DealGamed customers and organization.
- Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold.
- Perform standardized activities and tasks efficiently and effectively. Prioritize and achieve multiple tasks and meeting deadlines.
- Open and maintain customer accounts by recording and updating account information.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Job Requirements
- A BA/BS degree from a leading academic institution
- 0-2 years of experience in customer service.
- Strong communications and interpersonal skills.
- Excellent command of both Arabic and English languages.
- Excellent computer skills.
- Must be able to display a capacity for problem solving
- Multi-tasked and flexible team player with ability to work on own initiative and consistently meet demanding deadlines.
- Capability to work under high pressure with positive attitude.
- Excellent telemarketing and listening skills.