Job Details
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Job Description
Our client is leading telecommunication company located in United Arabic Emirates looking for semi-technical customer service & Non-technical customer service candidates, operation will be in Cairo outsourced to UAE.
Customers will be forigners from several nationalities live in United Arab Emirates.
Customers will be forigners from several nationalities live in United Arab Emirates.
Contract and Working conditions:
You will be contracted with the largest contact center in the middle east, the successful candidates will be responsible for providing a first class comprehensive voice support to the client Customers.
- Technical support that include troubleshooting.
- Responds to customer queries (inbound and outbound) in friendly, professional and supportive way.
- Deals with enquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer.
- Identifies the nature of customer’s enquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities.
- Cleary communicates reasons for concerns/ issues to the customer and maintains contact.
Job Requirements
Requirements:
Benefits:
- Excellent English.
- Basic Networks and Computer background.
- Graduates only.
- Interested to work over the phone.
- Flexibility to work in rotational shifts.
Benefits:
- Salary 3200 EGP gross.
- Medical & Social Insurance.
- Annual Contract and renewals.
- Guaranteed Training payment.
- Transportation to the nearest Metro station, door to door for over night shifts.
- VPN paid mobile line.
- Premium International Card.
- Discounts and benefits in several stores and restaurants.