Customer Service Representative - English Speaker
Xceed -
6th of October, GizaPosted 8 years ago40 open positions
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Job Description
We're currently hiring fluent English speaker to join one of the biggest international accounts in the Middle East serving Europe, anyone who has an EXCELLENT command of English and wishes to work
- Adhere to their scheduled shifts within the set boundaries
- Ensure adherence to set processes and utilization of relevant knowledge basis while handling transactions
- Complete necessary documentation related to all transactions with minimal deviation
- Understand specific customer needs and offer the most suitable products / services
- Escalate customer complaints and queries wherever necessary, according to agreed SLAs
- Complete appropriate skill verification tests on time
- Keep self-updated on account products, offers and processes
- Make suggestions for process improvements to team leaders and supervisors using insights from customer experiences
- (on shift basis till maximum 11:00pm) with a net salary of 2900 Egyptian Pounds per month.
- You will be entitled to transportation, meal allowance, free mobile bundle, medical and social insurance.
Job Requirements
- Fluent in English
