Internship Details
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Internship Description
Job Description:
- Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.
- Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time
- Highlight any recurring problems that are manifested through traces
- Deal competently with customer complaints and take all possible actions to resolve the issue
Duration: 3 months
Internship Requirements
- Fresh Graduates.
- Fluent English is a must.
- Preferred Cairo residents.
- Gender:Male/Female
- Location: Cairo International Airport.