Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- The primary function of this position is to provide customer supply chain coordination.
- Responsibilities include monitoring, communicating, and updating information such as part and route data, shipment expedite planning, and support transportation metrics reporting.
- This position works closely with the onsite Logistics Manager, customer, and all of FSI’s other Departments as well as, Air, Sea and all other carriers to implement customer plans, routes, and schedules.
- This position requires professional communication, computer, and presentation skills.
- Employee represents the Company in a positive image with our employees, customers, and community in a safe and ethical manner.
- Build or improve relationships with customers and or carriers
- Proactively identify problems and implement the appropriate solutions
Job Summary:
- Manage logistics functions to improve customer service and organization’s profitability
Job Requirements
Essential Job Functions:
- Skillfully manage customer and carrier expectation
- Responsible for profitability of assigned area of operations
- Negotiate rates with carriers
- Efficiently and accurately update and maintain Transportation Management System(s)
- Manage accessorial charge processes
- Flexibility to cross-train perform other duties as necessary
- Insures proper documentation, including transit documents and customs clearances, exists for shipments. Ensure documentation is accurately processed, distributed and released to carrier, forwarders, customers and agents in a timely manner.
- Prepare all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, etc.) as specified by Customer Standard Operating Procedures.
- Plans and schedules appropriate modes of transportation based on daily needs. Schedules the appropriate service line for the situation (across all modes and all trade lanes) to maintain a cost effective balance between customer service and cost of shipment.
- Works closely with client’s representative to ensure service satisfaction. Analyzes service failures/issues and implements performance processes to enhance future service delivery.
- Maintain courteous, prompt and efficient customer relations.
- Manage and complete accurate billing to clients based on pricing established with the clients while ensuring accurate costs and profits are maintained.
Education / Experience:
- Requires a Bachelor's Degree or Associate's Degree and equivalent experience. 3-5 years in related work experience in Logistics or Supply Chain industry.
Special Skills Required:
- Must possess strong interpersonal skills.
- Must demonstrate good communication skills both written and oral.
- Must be able to manage multiple tasks and projects.
- Must possess excellent personal computer skills and have working knowledge of Microsoft Office products software i.e.; Word, Outlook, and Excel.
- Knowledge of logistics management software preferred.
- Must have strong data entry accuracy skills.
