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Job Description
The Main Duties Of A Call Center Sales Manager
- Manages The Sales Team
- Implements Sales Strategies In Order To Exceed The Monthly/ Annual Expectations
- Perform Consultative Sales Coaching And Training
- Creates And Implements The Use Of Effective Sales Scripts
- Manages By Keeping Track And Recording The Representatives' Performances
- Monitors And Evaluates The Calls
- Provides Feed Back In Order To Improve The Sell
- Reports The Productivity And The Performance Of The Managed Team To The Superiors,
- Manages The Remote Staff
- Offers Assistance In The Development Of The Documentation And Of The Training Material
- Responsible For Employee Adherence To Company's Policies And Procedures
- Participates In Special Projects As Instructed
- Performs Any Other Duty, As Requested
- Hiring New Staff For The Managed Team,
Job Requirements
- Strong interpersonal skills
- Capable to understand the customers concerns
- A good team player, but also capable to take decisions on their own
- Should be familiar with how a call center is working
- Good leadership skills
- Ability to work with a deadline, upon a schedule
- Know how to operate a computer, usually basic office software
- Experience with troubleshooting over the phone
- Knowledge of at least one foreign language.
